Ultimately, chances are you’ll have to name up tech help to repair one thing. Maybe one morning you get the blue display of loss of life, otherwise you get a kind of scary error messages in your display. Or perhaps you attempt to flip your pc on and…nothing. Maybe it is not your pc in any respect, however your web site is totally down and it’s important to make that decision to your internet designer or hosting firm.
I have been on each side of that panicky name and there are 7 issues you are able to do with the intention to assist make that tech help name just a bit much less worrying:
1. Do not panic– That is simpler mentioned that completed whenever you’re pc’s on the blink and also you’re staring down the barrel of a deadline. However issues will probably be much less worrying in case you do not freak out. Chances are high the issue is just not practically as dangerous (or costly) as you suppose 폰테크.
2. Examine the plain earlier than you name– One of many first issues that your tech particular person can have you do is to verify for apparent causes of hassle. Like is your pc plugged in? Or is the surge protector your pc’s related is turned on? Are all the cables popping out of your pc plugged in tight? Or are getting into your password in appropriately? Or do you may have the “CAPS lock” key on when you’re getting into your password? They have you ever run by this drill as a result of many occasions the easy stuff is the issue. So run by a few of the apparent causes of hassle earlier than you decide up the cellphone.
3. Get ready– When you’ve got any warranties or service contracts collect up all of these supplies earlier than you name. It should prevent a little bit of time simply in case your tech particular person requests this info. You might also want the serial quantity in your pc. These are often positioned on a sticker positioned on the again, backside, or aspect of your pc or they’re positioned in your pc registration paperwork.
4. Be as particular as potential– Merely saying “My pc’s not working” is just not that useful. Tech help already assumes that your pc is not working since you would not name simply to say hello. What they should know is “in what manner is your pc not working?”. You should be as particular as potential. Will your pc not begin in any respect? Is the issue which you could flip the pc on nevertheless it will not go previous the startup display? Maybe you may get previous the startup display however you may’t open up a selected program? Describe your downside from begin to end; what you have been doing whenever you encountered your downside, what your pc does, and if there are any particular conditions that appear to coincide with the issue.
5. Write down error messages– Normally when one thing goes unsuitable, you will get some form of error message that makes an attempt to inform you what the issue is. If you cannot make heads or tails of the message, take the time to put in writing it down. It might imply one thing to the tech particular person you are speaking to and it’d assist them diagnose the issue only a bit sooner.
6. Make observe of any latest adjustments or incidents– Generally the reason for your pc hassle is one thing that is modified in your pc or some incident that has occurred just lately resembling:
- the addition of latest {hardware} (printer, scanner, onerous drive, reminiscence, and many others)
- the addition or deletion of software program
- an influence disruption or energy surge
- the addition of deletion of a service
- software program upgrades or security patches
Generally adjustments like this may trigger some unexpected issues with different issues which will or might not appear to be associated to your downside. If you’re speaking to your tech particular person, make them conscious of any adjustments or additions you made earlier than you began having issues. They will be capable of inform you if these adjustments are associated to your hassle.
7. Preserve notes- Plenty of occasions a name to the help division signifies that you will be spending a variety of time on the cellphone being despatched from one particular person to a different. Preserve notes on who you discuss to, whenever you talked to them, and what they’ve completed to assist diagnose the issue. In the event you discover that it’s important to preserve calling the help division or if it’s important to a restore particular person repair your pc in particular person, these notes will come in useful.